Building Better Customer Relations With Personalization

Personalization is the number one strategic action your business can take.

Why Personalize?

Marketing today has evolved into something much more than creating advertising collaterals and sending them to everyone in the company database. Marketers can no longer survive with a blindfolded approach to prospecting. This is because the prospect profiles have changed radically. In today’s internet age, prospects are more informed than ever before. They also have a lot of choice when it comes to selecting the right vendor. In order to strike a chord with the prospects in such environment, the marketing team has to focus on establishing a personal, one to one relationship with the prospect. Only building this relationship and cementing it over a period of time will enable the business to gain an edge over competition. In this scenario, Personalization becomes an indispensable tool.

Personalization-The Concept

Personalization involves understanding customers, anticipating their needs and positioning the business’s solutions in a manner so as to add value to the customers. The spectrum of personalization is very wide. At the lowest end lies something as simple as sending out e-mails that address the recipients by their names and further up lie custom landing pages and the ability of the business to anticipate and offer products/services tailored to suit the individual customer needs.

Cases for Personalization

A study conducted by the Aberdeen Group states 87% of retailers believe that personalization will bring about significant changes to their business. 41% of the retailers mentioned that personalization helped their business attain higher levels of customer satisfaction. The study also listed Personalization as the number one strategic action that a business needs to take. The US Banker magazine carried an article in which the chief marketing and innovation officer for AXA Equitable mentioned that the return on investment with respect to dollars spent on personalization was almost 5 times.

Key Ingredients

Personalization requires three key ingredients to be in place. One-Collection of prospect information, Two-Availability of this information in real time, Three-Ability to act upon this information so as to add value to the prospect/customer. Once a business has these three key aspects in place, the only thing left to do is to find a platform that will enable a seamless integration of all these three to enhance customer experience.

Want to create personalized marketing materials such as database-driven flyers, postcards, newsletters, proposals, and other print-quality documents? Try MindMatrix’s inVision-a leading marketing automation software that can bridge the gap between marketing and sales. Whether it is through E-mails, Print, HTML templates, Flash or PowerPoint presentations, MindMatrix offers solutions to suit all your marketing needs.