Marketing Automation – Fixing Your Follow-Up Failure With Technology

Marketing Automation – Fixing Your Follow-Up Failure With Technology

People buy when they’re ready to buy – not before. 67% of the prospective buyers that tell you no today will be ready to buy in the next year. ~ Gartner Research. So how will you be ready when they are? By following up, that’s how. Sadly many businesses do a poor job of marketing follow up, and in this article you’ll learn the startling facts of just how bad it is, but more importantly you’ll discover just how easy it is to fix your follow up failure and double your sales. 

Why companies don’t follow up:

They forget

They focus ONLY on hot leads

They let unconverted leads languish

They think prospects will call back

They don’t want to be pushy

AND they don’t realize the potential impact follow-up can have on their profits!

While 67% of prospects will be ready to buy within 12 months, 80% will buy within 2 years. Will you still be there when they’re ready to buy?

5 Common follow-up mistakes:

No follow-up at all

Weak follow-up

Irrelevant follow-up

Jumping to a sales pitch

No centralized database

How many touches does it take to close a sale?

2% close on the 1st touch

3% on the 2nd

4% on the 3rd

10% on the 4th touch

81% close on (or after) the 5th touch!!!

When do most companies stop following up?

48% quit on the 1st touch

24% on the 2nd

12% on the 3rd

6% on the 4th

10% quit on the 5th touch

See also  Customer Relationship Management Software Defined And Explained

Imagine what would happen if you simply followed up with even 20% more of your leads. Can you see what this would mean to your profits. Remember, there is no additional costs in lead generation, this is merely “harvesting” more of the profits by using follow-up marketing.

Here’s a typical follow-up sequence for new prospects:

Send the info they requested immediately. (email)

Send a letter with more valuable info. (letter)

Call to see if you can answer any questions. (call)

Send a value-added email with tips/education. (email) 

Send a promo offer to stimulate action. (email) 

Follow-up with a limited time promo. (postcard)

Call with a final reminder for promo. (voice broadcast)

Offer subscription to future marketing offers and other value added content. (email)

Of course you can get as creative as you want with your sequences, but the above example should get you started.

Fix Your Follow-Up Failure Plan

Get organized – tag customers and prospects. Segment your data.

Integrate your shopping cart and e-commerce into a follow-up system

Add upsells to the follow-up process

automate process to save human interaction and avoid errors.

Offer free report or other high incentive optin piece

Add an automated affiliate referral program

Fixing Your Follow-Up Failure 

Converts more leads into sales

Gets repeat sales from customers

Grows your business without growing your staff

If you want to learn more about fixing your follow up, I’d encourage you to watch the full video presentation available at the website mentioned below.